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popular questions
Cleanexus Multi-Surface Cleaner is designed for use on a variety of surfaces, including countertops, tiles, glass, stainless steel, and even plastic. It effectively removes dirt, grime, and stains without causing damage, making it ideal for both residential and commercial use.
Yes, Cleanexus products, including our multi-surface cleaners and sanitizers, are formulated with safety in mind. They are food-safe and meet the necessary standards for use in kitchens, restaurants, and food preparation areas. Always follow the instructions for proper application.
For standard cleaning, dilute Cleanexus Heavy Duty Floor Cleaner with water at a 1:10 ratio. For tough stains or high-traffic areas, you can increase the concentration. Always test in a small, inconspicuous area before applying to the entire floor.
Yes, Cleanexus Toilet Cleaners are specially formulated to tackle tough stains, mineral deposits, and odors. The powerful, yet safe ingredients work to disinfect and leave your toilet bowl sparkling clean, while neutralizing odors for a fresh, pleasant scent.
Cleanexus disinfectant products, including our Bactericidal Cleaner Spray & Wipe, are highly effective in killing a wide range of bacteria, viruses, and germs. Always follow the product instructions for proper use to ensure optimal disinfecting results.
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Delivery questions
We offer standard and expedited shipping options to suit your needs. For more urgent orders, our expedited service ensures faster delivery, while our standard option provides a cost-effective solution.
Currently, we offer shipping within Malaysia. We are working on expanding our delivery network, so international shipping options may become available in the future.
Delivery times depend on your location. Typically, orders are processed within 1-2 business days, with shipping taking anywhere from 2-7 business days, depending on your area and the delivery option selected.
Yes! Once your order is shipped, we will provide you with a tracking number so you can monitor your delivery status in real-time.
Delivery costs are calculated based on the size and weight of your order as well as the shipping method chosen. You will see the shipping cost at checkout before finalizing your purchase.
If you need to update your delivery address, please contact our customer service team as soon as possible. We can attempt to make changes before the order is shipped, but once the order has been dispatched, we cannot modify the address.
Yes, we offer free shipping for orders above a certain value. The minimum order amount for free shipping may vary, so check our website or contact our support team for the latest details.
If your order is delayed due to circumstances beyond our control, such as weather or carrier issues, we will notify you as soon as possible. If the delay exceeds a reasonable time frame, please contact us for assistance or compensation options.