At Cleanexus Trading Sdn. Bhd., protecting your privacy is of the utmost importance. This privacy policy outlines how we collect, use, and safeguard the personal information you share with us, ensuring a secure and transparent experience for all customers.

Data Collection

We collect only the necessary information required to provide our services effectively. This includes:

  • Personal Information: Your name, email address, phone number, and billing/shipping address are collected when you create an account, place an order, or subscribe to our updates.
  • Order Information: Details such as products purchased, payment information, and delivery instructions.
  • Technical Information: We may collect data like your IP address, browser type, and device information through cookies and other technologies for better site functionality and personalized experiences.

Data Usage

Your personal data is used exclusively to:

  1. Process and fulfill your orders, including payment verification, delivery, and order updates.
  2. Communicate with you regarding your inquiries, orders, and service requests.
  3. Improve your shopping experience by providing personalized product recommendations and relevant offers.
  4. Enhance website functionality and analyze trends to optimize user experience.

We do not sell or rent your data to third parties.

Third-Party Sharing

Your information may be shared with third parties only in the following scenarios:

  • Service Providers: To facilitate order delivery, payment processing, and website maintenance.
  • Legal Compliance: When required by law or to protect the rights and safety of Cleanexus, its customers, or the public.

These third parties are contractually obligated to keep your information secure and use it solely for the services they provide on our behalf.

Data Security

We take robust measures to protect your personal information, including:

  • Encrypted payment processing systems to safeguard financial data.
  • Secure storage and restricted access to sensitive customer data.
  • Regular system audits to identify and mitigate potential vulnerabilities.

Despite these efforts, no method of data transmission or storage is 100% secure. We strive to maintain the highest standards but cannot guarantee absolute security.

Your Rights

As our valued customer, you have the right to:

  • Access: Request details of the personal information we hold about you.
  • Rectification: Update or correct inaccuracies in your data.
  • Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
  • Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, contact us at cleanexustrading@gmail.com.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience by:

  • Remembering your preferences and login details.
  • Analyzing site traffic to improve our services.
  • Delivering personalized ads and recommendations.

You can manage or disable cookies through your browser settings. Note that some website features may not function properly without cookies.

Changes to the Privacy Policy

We reserve the right to update this policy to reflect changes in our practices or legal obligations. Significant updates will be communicated through email or prominent notices on our website.

For any concerns or questions about our privacy practices, please reach out to us at cleanexustrading@gmail.com.