At Cleanexus Trading Sdn. Bhd., we aim to ensure that every order reaches you promptly, safely, and in excellent condition. Our shipping policy is designed to provide clear and comprehensive information about our delivery services, covering all aspects from processing to final delivery.

Shipping Coverage

  1. Local Delivery:
    • We deliver to all states and territories in West Malaysia and East Malaysia, including remote and rural areas.
    • Express shipping options are available for selected urban locations.
  2. International Delivery:
    • We ship to a wide range of international destinations. Before placing your order, please check the availability of shipping to your location at checkout or contact our customer service team for confirmation.
    • Some products may have international shipping restrictions based on regional regulations.

Delivery Timelines

  1. Local Shipping:
    • Standard Delivery: Estimated arrival within 3–5 business days.
    • Express Delivery: Guaranteed delivery within 1–2 business days.
  2. East Malaysia Shipping:
    • Delivery to East Malaysia typically takes 5–7 business days. Express options are subject to availability.
  3. International Shipping:
    • Delivery times vary depending on the destination country and shipping service. Typically, international orders arrive within 7–14 business days. Unexpected delays due to customs clearance or local regulations may occur.
  4. Peak Periods: During high-demand periods, such as public holidays, festive seasons, and sale events, deliveries may take slightly longer.

Shipping Costs

  1. Local Shipping:
    • West Malaysia:
      • Orders below RM200: RM10.
      • Free shipping for orders above RM200.
    • East Malaysia:
      • Orders below RM300: RM20.
      • Free shipping for orders above RM300.
  2. Express Shipping:
    • Additional charges apply for expedited services and vary by location. Rates are displayed at checkout or upon request.

Order Processing

  1. Processing Time:
    • Orders are typically processed within 1–2 business days after payment confirmation.
    • Orders placed before 3:00 PM on business days are processed the same day.
  2. Order Confirmation:
    • You will receive an email confirming your order details, including the estimated delivery timeline.
  3. Backorders and Pre-Orders:
    • If any items are out of stock or on pre-order, the estimated dispatch time will be communicated via email.

Tracking Your Order

  • Once your order has been shipped, a tracking number will be provided via email or SMS.
  • For local deliveries, you can track your package through our courier partner’s website.
  • For international deliveries, tracking updates may be subject to delays depending on the destination country’s postal service.

Receiving Your Order

  1. Delivery Address Accuracy:
    • Please ensure the shipping address provided is accurate and complete to avoid delays or failed delivery attempts.
    • If an error is identified after order placement, contact us immediately at cleanexustrading@gmail.com.
  2. Failed Delivery Attempts:
    • If the recipient is unavailable during delivery, the courier will attempt to redeliver. After two failed attempts, the package may be returned to us. Redelivery fees may apply.
  3. Inspection Upon Delivery:
    • Inspect your package upon receipt. If there are visible damages or discrepancies, inform the courier and contact us immediately for assistance.

Order Modifications and Cancellations

  1. Orders can only be modified or canceled if they have not yet been dispatched.
  2. To request changes, contact us immediately at cleanexustrading@gmail.com.